MaineCom Terms & Conditions

1. CORPORATE OFFICES

MaineCom Services or MaineCom (the "Company") has its offices located at 245 Commercial Street, Suite #203, Portland, ME 04101. Mail may be sent to the Company at the same address.

2. PAYMENT OBLIGATION

The provision of facilities or services by the Company for any purpose, at any location, is contingent upon payment of all charges detailed in any agreement or future Rate Schedule applicable to the location and character of service. The company primarily bills in advance for services provided. Unless otherwise specifically provided in an agreement or rate, bills for facilities or services shall be net and shall be due and payable upon presentation.

3.RESIDENTIAL CUSTOMERS EXCLUDED

The Company has no Residential customers.

4. DEPOSITS FROM NON-RESIDENTIAL CUSTOMERS

a). The Company's right to require a deposit from a non-residential customer shall be governed by MPUC Rules, Chapter 860 - Disconnection and Deposit Regulations for Non-residential Utility service, a copy of which is available at the business office of the Company.

b). The Company will pay interest on all customer cash deposits at such rate and intervals as specified by MPUC Rules, Chapter 870 - Late Payment Charges, Interest Rates to be Paid on Customer Deposits, and Charges for Returned Checks, a copy of which is available at the business office of the Company. The Company will apply any newly specified rate to all deposit amounts on bills issued after the effective date of the new rate.

5. LATE PAYMENT CHARGES

a). Non-residential bills not paid within 30 days from the postmark date on the customer's bill shall be subject to a late payment charge on the unpaid balance at the maximum rate specified by the MPUC pursuant to Chapter 870 of the Commission's rules. The Company will apply any newly specified rate to all overdue amounts billed after the effective date of the new rate.

b). No late fees will be applied on any bill properly disputed by a customer according to Commission rules. A customer will have 25 days from the date of resolution of the dispute to remit payment in order to avoid a late payment charge on this amount.

c). No late fee will be applied to overdue amounts smaller than one hundred dollars ($100.00).

6. CHARGES FOR RETURNED CHECKS

If a bank dishonors a check presented to the Company by a customer, the Company will charge the customer the greater of five dollars ($5.00) per account to which the check was applied, or the amount that the bank charged the company, but not greater than fifteen dollars ($15.00), as specified in MPUC Rules, Chapter 870.

7. DISCONNECTION BY THE COMPANY

a). The disconnection of a non-residential customer and provisions for restoration of service shall be governed by MPUC Rules, Chapter 860 - Disconnection and Deposit Regulations for Nonresidential Utility Service, a copy of which is available at the business office of the Company.

b). As a condition precedent to the restoration of service discontinued by the Company for reason of non-payment of bills, danger to the Company's property, or dangerous conditions on the customer's premises, the Company may require payment of a Reconnection charge equal to the actual costs of such reconnection, but in no case less than one hundred and twenty-five dollars ($125.00) during normal business hours or two hundred and twenty-five dollars ($225.00) outside of normal business hours.

8. AGREEMENTS WITH CUSTOMERS FOR SERVICE

Services provided by the Company include construction and sale of fiber optic facilities for the private use of customers and lease of new or existing so-called "dark fiber" to private customers, carriers, and the like. Signed agreements are required for either type of service, and the forms of agreements are attached as Exhibit A for "Private Communication Facilities" and Exhibit B for "Private Fiber Lease". Signed agreements which do not materially differ from the attached Exhibits A and B will be effective in accordance with their terms and will not require filing with or approval by the Maine Public Utilities Commission.